Privacy policy

Neurovia AB (company reg. no. 559542-7724), Elektronvägen 1, 141 49 Huddinge, is the controller for the processing described here.

Send privacy questions to hej@remembi.se.

• Account: email address, first name and, if you sign in with Google or Apple, the name and email you share from there. Passwords are only stored encrypted (hashed).
• Settings: language, country, time zone, when you want reminders, whether you want push and email, and which holidays you follow.
• Subscription: whether you have Remembi Free, Premium or Family, when it renews and whether it has been cancelled.
• Payment: if you buy Premium or Family, payment is handled by Stripe. We store your Stripe customer number, but never your card details.
• Family: which family you belong to, your role (owner or adult) and which tasks you have taken responsibility for.
• Devices: a technical address (push token) for each phone where you turned on notifications.
• Use of AI features: which feature you used, when, and how much text was processed. The texts themselves are not stored.
• Reminders: which reminders were created and whether they were sent and read.

When you add a person we store what you enter: name, relationship to you, birthday and other important dates, interests, things to avoid, a gift budget, a wishlist and the gifts you have given.

You are responsible for the information being accurate and for being allowed to store it. Do not store sensitive information, such as health, sexuality, political opinions or ethnic origin.

The people you add receive nothing from Remembi and cannot see the information. We never contact them.

The holidays you follow, such as Eid, Christmas or Diwali, may say something about your beliefs. We only use this choice to send reminders, and it is never shared.

Remembi Vault: memories you save about a person, with text, date and photo. Photos are stored privately and shown only to you through links valid for one hour. The website removes photo metadata, such as where it was taken, before uploading. Memories are never shared with your family and never sent to the AI.

Family account: if you share a person with your family, the adults in the family can see and edit that person, their events, wishlist and gift history. People you do not share, and all memories, are visible only to you.

Kids' parties: the guest list contains guests' names, whether they are coming and, if you add it, allergies. Allergies are health information. Only write what is needed for the party. The guest list is deleted automatically 30 days after the party.

• To provide the service (account, calendar, reminders, export and deletion). Basis: contract with you.
• To send push and email reminders. Basis: contract with you. Push also requires that you allowed notifications on your phone, and you can turn off both in the app.
• To create AI suggestions when you ask for them. Basis: contract with you.
• Family account and kids' parties: showing shared people, tasks and guest lists to your family. Basis: contract with you.
• Payment and subscriptions via Stripe. Basis: contract with you.
• Information about the people you add. Basis: our and your legitimate interest in helping you remember and celebrate them. We store as little as possible and only use it to help you.
• For security, troubleshooting and preventing abuse. Basis: legitimate interest.
• For bookkeeping when you pay for a subscription. Basis: legal obligation.

We never sell your information, show no ads, and do not use it to train AI models.

When you ask for a greeting, gift ideas or a surprise plan, we send the input to our AI provider Anthropic. The input is the person's first name, relationship, age, interests, things to avoid, budget, wishlist and previous gifts, the occasion and your first name, plus what you type in the planner.

We never send email addresses, notes or anything not needed for the suggestion. Anthropic does not use the data to train its models and deletes it according to its commercial terms.

AI suggestions are suggestions. Read them before you use them.

The information is stored in a database run by Supabase in Stockholm (EU). We use the following providers, who may only process the information on our behalf (processors):

• Supabase – database, sign-in and servers (data stored in Stockholm).
• Anthropic – AI suggestions (USA).
• Resend – sending email (USA).
• Expo, Apple and Google – sending push notifications.
• Google and Apple – if you choose to sign in with them.
• Stripe – card payments and subscriptions (Ireland and USA). Stripe receives card details directly; we never see them.

When information is processed outside the EU/EEA it is protected by the European Commission's standard contractual clauses or by the recipient's certification under the EU–US Data Privacy Framework.

We keep the information as long as you have an account. When you delete your account (More → Privacy in the app, or Settings on the website), your account, people, events, reminders and settings are deleted immediately. Copies in backups are overwritten within [30] days.

Kids' party guest lists are deleted automatically 30 days after the party. Photos in Remembi Vault are deleted when you delete the memory, the person or your account.

Information we must keep under accounting law is kept for seven years.

• Know what information we have about you and get a copy. Export it yourself under More → Privacy in the app or Settings on the website.
• Correct inaccurate information, directly in the app.
• Delete your account and all information, under More → Privacy in the app or Settings on the website. If you have a subscription, cancel it first.
• Move your information to another service (the export is a JSON file).
• Object to processing based on legitimate interest.
• Complain to the Swedish Authority for Privacy Protection (IMY), imy.se.

Contact us at hej@remembi.se if you want to use your rights in another way.

All traffic is encrypted. Each user can only access their own information, which is enforced in the database and not only in the app. Passwords are stored hashed. Only people who need it to run the service have access to the systems.

Remembi is for people aged [16] or older. You can add children as people in the app, but children cannot have their own accounts.

The website uses no cookies for tracking or advertising. When you sign in, your session is kept in the browser's local storage, which is needed to keep you signed in. Stripe's payment page may use its own necessary cookies. If any of this changes, we will ask first.

If we change this policy in a way that affects you, we will tell you in the app or by email before the change takes effect.